Terms & Conditions

Welcome to Creta Restaurant. These Terms & Conditions ("Terms") govern your use of our website, mobile application, ordering system, and services (collectively, "Services") operated by Creta Restaurant ("we," "our," or "us").

Our website and ordering system is provided by Ape Vibe Ltd (trading as ApeTables™), who acts as our technology partner in delivering these services.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our Services.

1. Acceptance of Terms

By using our Services, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations
• All information you provide is accurate and up-to-date

These Terms constitute a legally binding agreement between you and Creta Restaurant.

2. Service Description

Our Services include:

• Online Ordering: Food delivery and takeaway ordering through our website and mobile platforms
• Table Reservations: Online booking system for restaurant dining
• Menu Information: Digital menus with pricing, ingredients, and allergen information
• Customer Support: Assistance with orders, reservations, and inquiries

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.

3. User Accounts & Registration

Account Creation

To use certain features of our Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials confidential
• Notify us immediately of any unauthorized access

Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

4. Ordering & Delivery

Order Acceptance

All orders are subject to acceptance by Creta Restaurant. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Delivery area restrictions
• Suspected fraudulent activity
• Technical errors in pricing or product information

Delivery Terms

For delivery orders:

• Delivery times are estimates and may vary due to weather, traffic, or high demand
• You must be available to receive your order at the specified delivery address
• Delivery fees apply as indicated during checkout
• We are not responsible for orders delivered to incorrect addresses provided by you

Food Safety

Once food is delivered or collected, you are responsible for its safe handling and consumption. We recommend consuming food within 2 hours of delivery.

5. Reservations

Booking Policy

Table reservations are subject to availability and confirmation by Creta Restaurant. We reserve the right to:

• Limit reservation duration during busy periods
• Require deposits for large groups or special occasions
• Cancel reservations for no-shows without notice

Changes and Cancellations

A deposit of up to £20 per guest may be required to secure your reservation. Cancellations or amendments made with fewer than 48 hours’ notice may result in the deposit being retained, especially where we are unable to rebook the table or recover associated costs.

6. Payment Terms

Accepted Payment Methods

We accept various payment methods as displayed during checkout. All payments are processed securely through our payment partner, Stripe.

Pricing

All prices are in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.

Payment Authorization

By providing payment information, you authorize us to charge the specified amount for your order. You represent that you are authorized to use the payment method provided.

7. Cancellation & Refunds

Order Cancellations

Order cancellations may be possible before food preparation begins. Once preparation has started, cancellations may not be possible.

Refund Policy

Refunds are provided at our discretion and typically only in cases of:

• Order errors on our part
• Food quality issues reported within 1 hour of delivery
• Delivery failures due to our error
• Service issues beyond reasonable expectations

Refund Process

Approved refunds will be processed to the original payment method within 5-10 business days. Delivery fees are non-refundable unless the delivery failure was due to our error.

8. User Conduct

When using our Services, you agree not to:

• Provide false or misleading information
• Use the Services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services or servers
• Upload malicious code or viruses
• Harass, abuse, or harm other users or our staff
• Violate any applicable laws or regulations

We reserve the right to suspend or terminate accounts that violate these conduct rules.

9. Intellectual Property

All content on our Services, including but not limited to text, graphics, logos, images, and software, is the property of Creta Restaurant or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or transmit any content without written permission
• Use our trademarks or logos without authorization
• Create derivative works from our content
• Remove or alter any copyright notices

The ApeTables™ technology platform is owned and operated by Ape Vibe Ltd and is used under license.

10. Limitation of Liability

Service Availability

While we strive to provide continuous service, we do not guarantee that our Services will be available at all times. We are not liable for any inconvenience or damages arising from service interruptions.

Limitation of Damages

To the fullest extent permitted by law, Creta Restaurant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Maximum Liability

Our total liability for any claim arising from your use of our Services shall not exceed the amount you paid for the specific order or reservation in question.

Food Allergies and Dietary Requirements

While we provide allergen information, we cannot guarantee that our food is completely free from allergens due to potential cross-contamination. Customers with severe allergies should exercise caution and inform us of their requirements.

11. Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our staff or other customers
• Repeated no-shows for reservations

You may terminate your account at any time by contacting us. Upon termination, your right to use our Services will cease immediately.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes constitutes acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us: